Last Updated: 1 January 2020
We collect Personal Information that is necessary to establish and maintain relationships with our customers, to manage and develop our business operations, to provide customer service, and to develop, enhance, market, promote or provide products and services.
We may collect your name, contact information (such as your address, email address or phone number), date of birth, Social Security Number (for US residents), Social Insurance Number (for Canadian residents), credit history information, government issued identification information, payment card or banking information, tax identification information, or health or medical information.
We may also collect Personal Information when we conduct market research, you visit, register for, manage or access your online account, you fill out a form or sign up for alerts or notifications from us, you submit an application for employment to us, we interact as part of an open house or other public consultation forum related to our business, or you communicate with us or our representatives (for example, when you report an emergency or service issue).
To the extent permitted by law, we may collect or purchase information from third parties, including marketing companies, digital advertising agencies, third-party ad servers, third-party email servers, data aggregators, analytics providers, or third party advertising networks.
We may collect certain information automatically when you visit our websites, including through cookies, pixels and other technologies:
Cookies: Cookies, pixels, or other tracking technologies are small data files that a website or its service providers may place on your browser when you visit a website. Cookies store a unique numerical identifier that sends back a signal to the installer of the cookie to announce your browser's presence and movement on the website that installed the cookie or on websites that you visit after the cookie is installed. There are many different types of cookies that perform different functions. Some of these cookies remain on your browser and allow the installer of the cookie to track you over time and across the Internet. A cookie does not identify you personally, but only identifies your browser.
Web Beacons: A "web beacon" is an object that is embedded in a web page or email that is usually invisible to the user and allows website operators to check whether a user has viewed a particular web page or an email. We may use web beacons on our websites and in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services (where legally permissible). Some web beacons can be rendered ineffective by declining certain cookies or modifying your browser setting to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
IP Addresses: Your "IP Address" is a number that is automatically assigned to the computer that you are using by your Internet Service Provider ("ISP"). An IP Address is identified and logged automatically in Algonquin’s server log files whenever a user visits our websites, along with the time of the visit and the page(s) that were visited.
Algonquin uses IP Addresses for purposes such as calculating website usage levels, helping diagnose server problems, administering the website and presenting content.
We also collect automatically billing information for existing customers such as payment history and assessments. We also automatically collect data regarding historical meter readings and consumption patterns.
When you contact us via telephone, we may record the conversation for quality assurance, training and record keeping purposes.
We may use Personal Information to:
We may disclose Personal Information:
Our websites may contain links to other websites which are owned and operated by unrelated third parties. Please be aware that we are not responsible for the content or privacy practices of such other websites or third parties. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Personal Information.
If you would like to access, review, correct, update, suppress, delete or otherwise limit Algonquin’s use of your Personal Information in Algonquin's custody or control, you may contact us using the information listed under the "Contacting Algonquin" section below.
In your request, please make clear what Personal Information you would like to have access to or that you would like to have changed, whether you would like to have your Personal Information suppressed from an Algonquin database or otherwise let Algonquin know what limitations you would like to put on Algonquin's use of your Personal Information. We will try to comply with your request as soon as reasonably practicable, however, our ability to do so may be subject to applicable laws or operational restrictions.
Most web browsers and some mobile operating systems include a Do Not Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Because there is not yet a common understanding of how to interpret the DNT signal, the websites currently do not respond to DNT browser signals or mechanisms.
Our websites and services are not targeted or directed at children under the age of 13. Our websites are general audience sites that are not designed nor intended to collect Personal Information from children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13.
California Civil Code Section 1798.83, also known as California "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about the personally identifying information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of the personally identifying information that was shared and the names and addresses of all third parties with which we shared personally identifying information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing using our contact information below.
The California Consumer Privacy Act (the “CCPA” or “Act”) provides California residents with specific rights regarding their personal information. You may learn more about your rights by clicking the link below.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you decide to opt out, we may still send you non-promotional communications, such as communications about your settings, your account, outage or emergency alerts.
Algonquin Power & Utilities Corp.
354 Davis Road, Suite 100
Attention: Chief Privacy Officer