Sample Bill
Alongside the launch of a new My Account experience, you’ll notice a new, easier-to-read bill. The new bill will have an enhanced usage graph, and key information will be easier to find.
New Customer Experience - Residential - AR Water - Liberty
Welcome to My Account
Liberty has introduced a new and improved My Account self-service portal. This platform provides online access to account information, usage information and billing and payment options, making it easier to do business with Liberty and making your service more convenient.
Register for My Account / Log inFind your new account numberWith the new My Account, you can:
- View and pay your bill online.
- Choose your account notification preferences – email or text message – and when you want to receive them.
- Sign up for paperless billing to view and pay your bills securely online.
- Set up automatic payments using your bank account, so you don’t have to worry about missing a payment.
- View your usage with easy-to-read graphs, helping you better manage your usage.
Some important things to know as we transition to the new system:
- Your account number has changed. This account number will be displayed on your October bill. Important note: if you use your bank’s online bill payment service or a bill aggregator service to pay your Liberty bill, you will need to edit the payee information to reflect your new account number.
- You may also find your new account number using our lookup tool. Just input your old account number and your new account number will be displayed.
- Your October bill may arrive later than you are used to. If this is the case, your payment due date will be adjusted to allow the standard amount of time to pay.
- Auto pay customers: your auto pay will continue, unaffected by this system upgrade.
- For those who have existing Paperless Billing or are current My Account users, please reference the table below:
| Scenario | Transition |
| Paperless Billing & Automatic Payment Customers | Your paperless billing and/or Automatic Payments will continue uninterrupted. You may set up a new My Account profile, if desired, to easily manage your account and monitor your usage. Note you may use your new or old Liberty account number to register for My Account. Please refer to the FAQ below to learn how to find your new account number. |
| Current My Account Customers | We have retired our previous My Account service in order to launch the new and improved My Account experience. If you were a previous My Account user, you will be required to set up a new My Account profile on our new system. Note you may use your new or old Liberty account number to register for My Account. Please refer to the FAQ below to learn how to find your new account number. |
Have questions?
Account numbers changed on October 9 – how can I find my new account number?
Your new account number will be located on your new Liberty bill received after October 9.
You may also find your new account number by using our lookup tool – input your old account number to find your new number. This number can be used to sign up for My Account, and update your automatic payments made through your bank account.
With my account number changing, am I required to change anything for the recurring payment already set up through my bank account?
If you have automatic payments set up through your bank, you will need to update the information with your Liberty new account number. You can locate your new account number on your October bill or by using our lookup tool! Note you will be required to input your old account number in order to retrieve your new account number.
I currently have Paperless Billing. How will this change affect my Paperless Billing?
You will still be enrolled in Paperless Billing. If you wish to take advantage of our new My Account self-service portal, you will be required to register as a new user. Note: You will not see any bills in My Account until your first bill is rendered after October 9, 2023.
I currently have Automatic Payments with Liberty. How will this change affect my Automatic Payments?
Your Automatic Payments will continue uninterrupted.
I was previously enrolled in My Account. What will change for me?
The previous My Account service has been retired. We hope you’ll sign up for the new My Account and enjoy a much-improved customer experience. You’ll need to register as a new user. Your existing login information will not work with the new system.
If I want to enroll in Paperless Billing or Automatic Payments, what do I need to do?
To enroll in Paperless Billing or Automatic Payments, you will need to sign up for My Account. These are two of the many benefits offered through our new customer portal. To enroll, you may use your new or old account number. Your new number will provided on your October bill, or you can use our lookup tool.
Can I make a one-time payment if I am not registered for My Account?
Yes. You can still make one-time payments through Kubra EZ-PAY, even if you choose not to sign up for My Account.
Are there any changes to the fees for one-time payments?
No. Existing fees charged to customers that make a one-time payment to Liberty using a credit card (Visa, MasterCard, Discover, American Express) or debit card remain the same ($1.75 for residential customers/$7.75 for commercial customers) These fees are charged by our payment vendor, and we do not profit from them.
Is my bill history available in the new My Account?
Beginning with your October 2023 bill, the new My Account portal will build history going forward.
If you were an existing Paperless Billing customer, you can temporarily access bills issued prior to October 2023, with your current online access.
Is the mobile app compatible with tablets?
No. The mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.
Which web browsers are supported by My Account?
The supported web browsers include Chrome, Firefox, Edge, Safari mobile, Chrome mobile.
For mobile OS devices (Apple and Google approved devices only): iOS and Android.
I receive my Liberty bill through a bill aggregator. Will my bill still be available through this service?
Please reach out to your provider directly. If they require your new account number, please use our account look up tool.