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Liberty is a regulated utility; our rates must be approved by state regulators. Rates reflect the cost to provide customer care, emergency and outage services, maintain and improve infrastructure, and recover operating costs. Rates also reflect the cost and obligation of serving our customers safely and reliably.
Periodically, Liberty may adjust rates to reflect these costs. When this happens, a rate case is prepared. Rate cases are submitted to your state regulator for approval. A rate case provides a detailed description of the circumstances that support the need for a rate change. State regulators may approve or deny rate cases, or ask that they be modified. We work closely with state regulators to ensure our rates are fair and our service remains safe and reliable.
Once rates are approved, they become part of our larger tariff document. Tariffs are a detailed accounting of the services we deliver, our rates for those services and the policies to which we adhere.
When rates change, we communicate these changes to our customers with bill inserts, advertisements in local newspapers, and on this website.
The Arkansas Public Service Commission (APSC) is the state agency that ensures that all utilities provide safe, adequate, and reliable service at a reasonable cost. You can bring your concerns to the APSC at any time. However, if you have a question about how we operate we’d like you to call us first at 1-855-382-6508. If you’re not satisfied with our answer you can call the APSC at 1-800-482-1164. You can also write them at: Arkansas Public Service Commission, 1000 Center – P O Box 400, Little Rock, AR 72203-0400
Tariffs are a detailed accounting of the services we deliver, our rates for those services, and the policies to which we adhere.